If you book a clean with Clove Cleaning Byron, you agree to our following Terms of Service. If you have any questions regarding these terms, please email or call us and we will be happy to explain them in further detail.

LABOUR HOUR

A labour hour is defined as 1 hour of labour performed by 1 professional. Therefore a team of 2 professionals completing 1 hours of work is 2 labour hours. If you have any questions regarding labour hours or billing procedures please call the office prior to your scheduled cleaning.

We have a 3 labour hours minimum for any hourly job. Labour hours may include time taken to load and unload supplies & equipment from vehicle.

RATE CHANGES

All prices based on the number of bedrooms & bathrooms inside your home are based on time averages based. Most of our cleaning is completed well before the maximum time limit. However, some homes require extra attention to provide a complete cleaning service. Clove Cleaning reserves the right to re-evaluate rates at any time based on the amount of time it takes to perform our services to meet the customer’s standards or expectations. We will contact the client to discuss possible price or service revisions if the cleaning time will exceed significantly from our maximum time assumption.

ARRIVAL TIME WINDOWS

Please be aware that we provide an arrival window of 1 hour to allow us to deal with the unpredictability of traffic, parking and other surprises. An arrival window may look like: 8:00am-9:00am, 1:00pm-2:00pm. If our team happens to be running late to your appointment, don’t worry we will notify you as soon as possible.

BIO-HAZARDS

Human and animal urine and feces, medical syringes, mucous, vomit and blood all fall into the categories of biological hazards and blood-borne pathogens. A biohazard is organic matter that poses a danger to humans. For this reason, we ask our cleaners to avoid potential biological hazards and blood-borne pathogens beyond what is part of our cleaning checklist. We clean around them to the best of our ability and notify you of their presence. In any case where the cleaner feels unsafe we have the right to cancel the service.

HOARDING CONDITIONS

If the condition of your property is deemed a cleaning situation that goes over and beyond our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away or re-evaluate the rates in order to complete the job to the clients expectations. In the event where cleaning teams decide to refuse service, you will be charged a $50 booking fee due to incorrect description of job. This fee allows us to cover expenses that occur for lost travel time and fuel.

LATE CANCELLATIONS/RESCHEDULING

All cleaning cancellations/rescheduling must be made 24 hours prior to the cleaning service scheduled date. If a clean is within the 24 hour period before the service is to be commenced, the customer may be charged a $70 cancellation fee to cover the cost of disrupted service. Please be aware that cancellations do impact the cleaners potential daily earnings and could disrupt their schedule.

Repeated cancellations or offences will cause a disruption in our service and may result in a cancellation of your service all altogether if it becomes a frequent occurrence.

ACCESSIBILITY

Please ensure that our cleaning team have full accessibility to your home during the service. This includes having running water, electricity and ability to complete their job without interruptions from other service providers. Any pets or minors should be monitored to ensure they are not interrupting the cleaning. A $50 fee may be applied in the event that the cleaning professional arrives and is unable to complete their cleaning due to any kind of interruption. This fee is in place to cover expenses they incur for lost travel time and fuel.

ENTRY & LOCK OUTS

If you will not be home to let us in we ask that you provide us with entry instructions and if necessary an alarm code. A $50 fee may be applied in the event that the cleaning professional arrives and is unable to access the property. This fee is in place to cover expenses they incur for lost travel time and fuel.

try or alarm instructions, you may add this to your booking notes or emailing/calling us so we can add this to your notes.

PAYMENTS

For your first clean we will use the details provided and send you an invoice shortly after, this invoice is to be paid within 48 hours, if not late fees may apply. If we frequently service your house we will discuss with you a flat rate where we will require the payment the day prior or the day of your clean.

PHOTOGRAPHY & MARKETING CONSENT

By engaging Clove Cleaning Byron's services, you acknowledge and agree that we may take photographs of the areas we clean before and after the service for quality assurance and marketing purposes. These images may be used on our website, social media, or promotional materials to showcase our work.

We are committed to respecting your privacy—no personally identifiable information or sensitive details will be included in any published content. If you wish to opt out of this consent, please notify us in writing before your scheduled service.

SAFETY

Due to safety concerns, we do not allow our cleaners to move and/or lift heavy items nor do we clean high reach areas(more than 2 step ladder). If you would like us to clean behind large appliances or furniture, please move them before our arrival.

WEATHER

We reserve the right to cancel or reschedule jobs in the event of severe weather. We may determine that it is not safe to travel or perform work during this time, therefore, we may need to cancel or reschedule your service. We are not liable for any outcome in this event.

UNPREDICTABLE EVENTS

We reserve the right to cancel/reschedule any services in the event of any unpredictable events. Such events may include: car accidents, traffic blocks, health & family emergencies. These events are uncontrollable and may lead to us cancelling or rescheduling your service. We are not liable for any outcome in this event.

RIGHT TO REFUSE SERVICE

We reserve the right to refuse/cancel service for any reason. Reasons may include:

  • Job requested is not as described by client.

  • Professionals feeling threatened, unsafe, or uncomfortable for any reason.

  • Professionals not able to complete request within maximum time limit set.

  • Condition of property is not as described by client.